Privacy Policy
Last updated: August 2026
Drinking Solutions ("we," "us," "our") provides residential and commercial water filtration sales, installation, and service. This Privacy Policy explains what information we collect, how we use it, and the choices you have — including as it relates to text messaging (SMS) communications.
Information we collect
We collect information you provide directly, such as when you request a quote, call or email us, or opt in to receive text messages. This may include your name, phone number, email address, service address, and details about your water system or service request.
How we use information
- To respond to quote requests and schedule service or installation
- To send appointment reminders, service updates, and quote follow-ups
- To maintain records of equipment installed and service history
- To improve our service and communicate about your account
Text messaging (SMS) program
If you opt in to receive text messages from Drinking Solutions, we use your mobile number to send appointment reminders, service updates, and quote follow-ups. Message frequency varies, typically 1–4 messages per month. Message and data rates may apply.
WhatsApp messaging program
If you opt in to receive WhatsApp messages from Drinking Solutions, we use your WhatsApp-linked number to send the same types of updates — appointment reminders, service updates, and quote follow-ups. Message frequency varies. Standard message and data rates from your carrier may apply. You can opt out at any time by replying STOP on WhatsApp or contacting us directly.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out of text messages at any time by replying STOP. Reply HELP for assistance, or contact us directly at (845) 579-0047 or [email protected].
How we share information
We do not sell your personal information. We may share information with employees, contractors, or service providers who help us perform installation, service, billing, or scheduling, and only as needed to provide our services. We may also disclose information if required by law.
Data retention and security
We retain customer and service information for as long as reasonably necessary to provide service, maintain accurate records, and meet legal or warranty obligations. We take reasonable measures to protect your information, though no method of storage or transmission is completely secure.
Your choices
- Reply STOP to any text or WhatsApp message to opt out of that program at any time
- Contact us by phone or email to request access to, correction of, or deletion of your information
- Ask us to stop calling or emailing you about marketing at any time
Children's privacy
Our services are intended for adults and businesses. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.
Contact us
Drinking Solutions
Phone: (845) 579-0047
Email: [email protected]